7 Best Live Receptionist Services for 2024 [Expert Reviews]

The Ultimate Guide to Choosing a 7 Best Live Receptionist Service for Your Business

Are you tired of phone calls, appointments, and important leads all at once? What if you had a personal receptionist to handle these tasks for you? With the best live receptionist services, you can have just that!

As a small business owner, you can also benefit from expert assistance that can enhance your productivity and improve your company’s image and reputation.

In this article, we will evaluate what a live receptionist is and its advantages. We will also familiarise you with the 7 best live receptionist services that can make your tasks easy.

Let’s dive into it without any delay!

What are Live Receptionist Services?

Live receptionist services, also known as virtual receptionist services, are designed to assist businesses with professional and efficient call handling.

They offer 24/7 calling and chatting services in a friendly and professional manner. These services help businesses improve their customer experience through live call tracking, call forwarding, screening, appointment scheduling, and other features. Additionally, these services provide bilingual support to customers.

Let’s take a closer look at how live receptionist services work.

How does a live receptionist service work?

Live receptionist service plays a crucial role in the enhancement of customer experience if we look into how it works. If your partner is working with a live receptionist, then your call will be forwarded to the real individual who works remotely.

These are well-trained professionals whom the company has already trained; through this, customers will get a professional, friendly approach and proper answers to all kinds of queries.

Top Best Live Receptionist Services for Your Business

Now that we know what a Live receptionist service is and how it works, we will analyse the 7 best live receptionist services, which will help you level up your business.

Let’s get started!

1. Ruby Receptionists

Ruby receptionist is also known as Ruby is a live receptionist, or else it is a virtual receptionist service that helps in small businesses. Ruby plays a major role in making personal connections in every call, and it also provides 24/7 call and chat service with a bilingual facility.

Let’s see its more features:

Key Features

24/7 service: Ruby provides 24/7 support without any delay. Customers can access it 24/7 through calls and texts.Robocall filtering: Ruby automatically routes calls and transcribes them into voicemails. This helps save time and ensure good communication.Outbound calling: Ruby can confirm appointments on your behalf and gather details from clients, decreasing your work stress.Bilingual answering: Customers can get answers to their queries in their preferred language (English or Spanish) for easy understanding.

These are some of its major features; you can explore its complete features by signing up!

Plan & pricing

Call Ruby 50Call Ruby 100Call Ruby 200$235/month$375/month$680/monthUp to 50 calls per minuteUp to 100 calls per minuteUp to 200 calls per minute

Customer Reviews

We suggest you try Ruby Receptionist to explore all its features. Also, before trying it, you evaluate it properly to ensure that it satisfies your requirements. If it doesn’t, then check for alternate options.

Let’s check out some of the customer reviews It took from the trustworthy website Trustpilot.

2. Smith.ai

Smith.ai is a cloud-based technology that provides customer experience services. This AI-based platform helps companies and businesses simplify manual tasks like call answering, appointment booking, and more. It also helps with customer engagement and streamlines business operations.

Let’s check its features:

Key Features

AI chat: Smith.AI offers you AI chats, so customers can direct answers to whatever they’re asking through live AI chats.Outbound calling: It provides you with the feature of outbound calling, through this, Smith.ai can confirm appointments and collect information from clients on your behalf.Payment collection: From registration fee to consultation fee, Smith.AI ensures you get paid because it prioritises your development.Free spam blocking: Smith.AI’s AI automatically blocks all kings of spam robocalls and ensures that you don’t miss your important calls.

Check out Smith Ai’s official website to explore its features!

Plan & pricing

StarterBasic Pro$285/month$765/month$1950/month30 calls90 calls300 calls

Customer Reviews

Based on the ratings and reviews, Smith.ai is a reliable assistant for businesses. Also, their customer service is really good because they reply to all reviews and help rectify negative reviews.

We suggest you evaluate your requirements with its features and choose. If it’s not okay, then check for alternates.

Let’s go through some of the Customer reviews. It is taken from the trustworthy website Trustpilot.

3. AnswerConnect

AnswerConnect is a virtual customer service provider based in the United States. It offers 24/7 live call answering services to businesses of all sizes. Its team of highly trained professionals provides exceptional customer service by handling all calls with care and expertise. AnswerConnect offers customised responses, instant notifications, 24/7 call and chat services, and the ability to choose availability to control calls.

Key Features

Customised responses: You can customise your responses easily for texts and calls with AnswerConnect.CRM Integration: Answerconnect easily integrates with your CRM system ( customer relationship management ) to streamline the process.24/7 call and chat services: users looking for full-time support, Answerconnect 24/7 call and chat services all-roundly.Choose availability to control calls: Users can select the availability of their work slots and customise them with Answerconnect for work convenience.

Check its website and try it today!

Plan & pricing

Answerconnect has not provided its plans and pricing on its website. The user needs to contact them to make it available.

Customer Reviews

Overall, customer reviews suggest AnswerConnect is a good choice, but reviews can vary from one to another. We suggest you assess your requirements, evaluate its features, and decide; otherwise, check for alternatives.

Below, you can see some of the trustworthy customer reviews from the trustworthy websites

4. Moneypenny

Moneypenny is a virtual receptionist service software that offers live receptionist services to businesses of all sizes. Their team of highly trained receptionists can help manage your calls, emails, and chats with customers, ensuring that you never miss an important lead or appointment. Moneypenny also provides customised call handling, call forwarding, appointment scheduling, and other features to help you improve your customer experience and streamline your business operations.

Now let’s know about its features:

Key Features

Customised greeting: Moneypenny provides customised greetings to callers based on your business needs and preferences.Call transferring: It can transfer calls to the right person or department, ensuring that the caller gets the assistance they need.Bilingual answering: Moneypenny offers bilingual support in English and Spanish, ensuring that your customers can communicate in their preferred language.Appointment scheduling: It helps to schedule appointments for you, ensuring that your calendar is always up-to-date

Some of the features of MapCommunications are:

Plan & pricing

User can directly register on their platform to know about plans and pricing.

Customer Reviews

Moneypenny has received positive reviews from customers, with many praising the company’s professionalism and responsiveness. Customers have also noted that Moneypenny’s services have helped them save time and improve their customer experience.

We suggest you to try Moneypenny after evaluating their features with your requirements; otherwise, check for alternatives.

The below are some of the customer reviews taken from the trustworthy website Trustpilot.

5. Map Communications

Map communications is also known as the map communication model (MCM). Here, communication is designed based on maps; for this reason, it’s called cartography style. Map communications visually represent the flow of communication and feedback among the team members.

The key features of map communications are:

Key Features

Call Answering: MapCommunications provides 24/7 call answering services to businesses. Their team of professional agents answers calls on behalf of businesses and assists customers.Appointment Scheduling: Their agents can also schedule appointments on behalf of businesses. They use the business’s scheduling software to check availability and schedule appointments with customers.Order Processing: Its agents can process orders on behalf of businesses. They can answer calls, take orders, and process payments for businesses.Message Taking: MapCommunications agents can take messages on behalf of businesses. They can take down customer information and message details and forward the message to the business.

Try it today to explore its new features!

Plan & pricing

Pay-as-you-goBusiness Enterprise$47.00/month$177.00/month$296.00/month0 minutes125 minutes225 minutes

Customer Reviews

Try Map Communications Receptionist to explore all its features. Also, before trying it, you evaluate it properly to ensure that it satisfies your requirements. If it doesn’t, then check for alternate options.

See some of the user reviews provided by the trustworthy website.

6. VoiceNation

VoiceNation is a virtual receptionist software that offers live answering services, call forwarding, appointment scheduling, and other features. It provides 24/7 call answering services to businesses of all sizes. Their team of professional receptionists can answer calls in a friendly and professional manner, ensuring that your customers receive the best service possible.

VoiceNation has a user-friendly interface that allows users to manage their calls, messages, and appointments from a single platform. Some of its significant features are:

Key Features

VoicemailNation is a virtual phone and voicemail service provider that offers a variety of features to help businesses manage their calls and voicemail messages efficiently. Here are some of the key features of VoicemailNation:

Customisable greetings: It allows businesses to create custom greetings for their voicemail messages; this helps to create a personalised experience for customers Voicemail-to-email: This can transcribe voicemail messages and send them to your email as text. This can help you keep track of your messages even when you can’t listen to them.Call recording: With VoicemailNation, you can record incoming calls for quality assurance and training purposes.Message retrieval: VoicemailNation allows you to retrieve your voicemail messages from anywhere using any device, including your computer or mobile phone.

Try it today to explore its new features!

Plan & pricing

20 minutes included50 minutes included150 minutes included$65/month$135/month$319/monthFree bilingual expertsFree bilingual expertsFree bilingual experts

Customer Reviews

We suggest you try Voicenation’s Receptionist to explore all its features. Also, before trying it, you evaluate it properly to ensure that it satisfies your requirements. If it doesn’t, then check for alternate options.

Below mentioned are some of the customer reviews from the trustworthy websites

7. Conversational

Conversational is a professional live receptionist service. They act as the front face of your business and also ensure that you never miss any of your business calls. They cater to a wide range of industries all over North America.

Let’s check out its features:

Key Features

Call Screening: The service provides call screening, so businesses can choose whether or not to take a call based on the information provided by the caller.Appointment Scheduling: Conversational can schedule appointments for businesses, saving them time and streamlining their operations.Customized Greetings: The service allows businesses to customize their greetings, ensuring that their customers receive a personalized experience.Call Recording: Conversational provides call recording, so businesses can review their calls and improve their customer service.

Plan & pricing

Talk 100 BundleTalk 200 BundleTalk 500 Bundle$209/month$399/month$799/month2 free voicemail3 free voicemail5 free voicemail

Customer Reviews

Please evaluate your requirements with its features before choosing it. Because reviews can differ, choose the one that meets your requirements.

Some of the customer reviews are mentioned below, and they are taken from the trustworthy website

Advantages of Integrating Live Receptionist Services with Technology

Integrating Live receptionist services with technology will give you a wide range of advantages. A business’s profit and growth depend on customer satisfaction. For customer satisfaction, not only should the products work properly, but the company’s customer service should also work properly. They need to give 24/7 support in bilingual mode.

Live receptionist services offer a 24/7 customer service system in calls and messages also, it helps to appoint orders.

Let’s point out its some advantages;

Live receptionist services help to enhance the customer experience with personalised attention to grow your business and reputation.It helps to increase your efficiency, and it’ll increase your development with profitability.Live receptionist services ensure streamlined communication with the integration of CRM.Enhanced data management, and live receptionist services prioritise to increase the level of your data management.

Live receptionist provides a number of advantages, also, it helps to increase the overall performances.

The Impact of Live Receptionists on Customer Experience

Live receptionists play a major role in enhancing customer experience. They can create genuine human interaction, which is friendly and personalised. This kind of call can make a memorable impact on customers.

Furthermore, live receptionists can help to build trust and loyalty with customers by using a genuine and empathetic approach. When customers feel like they are being treated as individuals, not just another number, they are more likely to become loyal to the brand.

Ultimately, live receptionists help to enhance the overall customer experience by creating a human connection and building strong customer relationships.

FAQs

What types of businesses can benefit from live receptionist services?

Various types of businesses include small businesses, healthcare, financial professionals, e-commerce companies, etc.

How does pricing for live receptionist services work?

The pricing for live receptionists can vary based on the providers. The most common pricing models are per-minute-based, per-call-based, and monthly subscriptions.

Can live receptionist services handle multiple languages?

Yes. live receptionist can handle multiple languages and it helps to enhance the customer experience.

How do live receptionist services handle customisation for businesses?

Businesses can customise the responses of live receptionists, though it will help to have friendly conversations with customers.

Are live receptionist services suitable for remote work scenarios?

Yes. Live receptionists are suitable; they can serve as the front desk for remote work scenarios.

What is the difference between a live receptionist and an automated answering system?

Automated answering systems are very formal in nature, and they can’t give proper answers to customers’ questions, which is what they hoped for. However, through a live receptionist, you can ensure that a trained staff member is talking with customers.

How can businesses choose the right live receptionist service for their needs?

They can choose the right live receptionist by evaluating its features against their requirements and checking the quality of customer support, flexibility of plans, and provider experience.

Conclusion

Having a live receptionist service can be a game-changer for small businesses in terms of improving customer experience and streamlining operations. We have analysed the top 7 live receptionist services with their features, plans, and reviews.

These services offer 24/7 call and chat services, call forwarding, appointment scheduling, bilingual answering, and other features to help businesses provide professional and efficient call handling to their customers.

We hope this article helps you to choose the best live receptionist service for you, however

It’s important to evaluate your business requirements and choose a service that fits your needs best.We Love Cricket

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7 Best Live Receptionist Services for 2024 [Expert Reviews]

What are Live Receptionist Services?

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