11 Best Live Chat Software For Your Bussiness In 2024

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Are you looking for the best live chat software for your business? Live chat software is an essential tool for businesses of all sizes that want to improve customer satisfaction and enhance their website’s efficiency. 

With so many options available in the market, finding the best one that suits your needs and budget can be challenging. 

In this article, we will help you choose the best live chat software by providing a detailed analysis of the top 11 live chat software available in the market. We will even evaluate their features, plans, pros, and cons to help you make an informed decision. 

So, let’s get started and find the best live chat software for your business!

What is Live Chat Software?

Ok! Let’s make it simple!

Live chat software is an online application used for communication purposes. It enables businesses to interact with visitors on their websites and social media platforms in real-time. It’s implemented through a code or plugin as a chat widget on the website. 

This tool allows customers to type their queries into the chatbox and receive quick responses from customer service representatives.

This tool is helpful for all kinds of firms, from small to large. This system helps improve their websites’ efficiency, and quick responses enhance customer satisfaction.

Next, we’re going to help you find the best live chat software for your business:

Best Live Chat Software

Why should we choose the best live chat software? The best live chat software enhances customer satisfaction and rapidly improves business growth.

But selecting the best one among a wide range of options overwhelms you. You need to select the best one that suits all your needs and requirements in an affordable range, right?

Don’t take tension! We’re here to help you.

We will provide a detailed analysis of the best 11 live chat software options, including their features, plans, pros, and cons, to help you make an informed decision.

Let’s dive into it!!

Zendesk

Zendesk is a popular live chat software that offers a wide range of features for businesses of all sizes. It provides real-time chat capabilities, integration with other tools, such as CRM and help desk software, and multi-channel web, mobile, and social media support. Zendesk offers a range of plans and pricing options to suit different business needs.

Zendesk offers features like chatbots and automated responses that are available on higher-tier plans. Some of its features are:

Features

Conversational Tools: These tools allow you to integrate with different systems to make natural conversations; they help you have friendly conversations with your customers.Customise without coding: Zendesk allows you to adapt the agent user interface or tailor your Zendesk with a few clicks with its admin centre’s no-code configuration tool. Automation and Intelligence: Features like bot intelligence and automation help users speed up resolutions and improve agent productivity.Security: Zendesk has built-in security and privacy to secure your path and data and keep your trust with their advanced data privacy add-on.

Plans and price 

All plans provided by Zendesk offer a free trial; you can try it before selecting a paid plan.

Suite professional (service)Suite growth(service)Sell team(sales)US$149/monthUS$115/monthUS$25/monthHIPAA enabledBusiness hoursPre-built sales dashboard

Pros and cons 

Pros

All-in-one platformGlobal reachAdvanced features

Cons

Plans are very costly for startups and SMBs.

Chatbot

Chatbot is one of the best live chat software that helps businesses improve customer engagement and boost sales. It provides real-time chat capabilities, automated responses, and integration with tools like CRM and help desk software. Chatbot offers cost-effective solutions with a wide range of features. 

Chatbot also provides built-in security and privacy features to ensure customer data is kept secure and offers you a 14-day free trial. Check out its some notable features:

Features

Round-the-clock support: The chatbot will take care of boring and repetitive tasks 24/7, giving you more time to provide efficient customer service.Sales: Make buying easier. The Chatbot will suggest more products, allow customers to add items to their carts, and track packages after ordering in the same cart window.Ticketing system: When the case is complex, and agents are unavailable, Chatbox lets customers create tickets directly in the live chat window.Transcript: Chatbox automatically sends chat transcripts to a designated email address, allowing you to follow instructions right from your inbox.

Plans and price

StarterTeam Business$52/month$142/month$424/month1 active chatbot5 active chatbotUnlimited chatbot

Pros and cons 

Pros

ScalableCost-effective24/7 availability

Cons

Lack of personal touch

Intercom

Intercom is a popular live chat software that offers real-time chat capabilities and a range of tools for businesses of all sizes. It provides features like multi-channel support for web, mobile, and social media and integration with tools, etc. One of Intercom’s key features is its ability to track and engage with customers throughout their journey, from initial contact through to conversion and beyond.

For newbies, Intercom offers a 14-day free trial. Now let’s check some of its significant features can be listed as follows:

Features

Automate support: Reduce your team’s workload and deliver immediate value by offering a help centre. Resolution bot can automate answers to 33% of common questions fastly.Reporting: Track your support team’s impact and discover new ways to improve and manage the overall performance.Security: For users looking for high security, Intercom provides full security for their data and privacy with GDPR, SOC22, HIPAA, and more.Tickets: Intercom provides a ticketing facility; if agents are unavailable, you can raise a ticket for your query or problem, redirecting you to live chat support.

Plans and price 

EssentialAdvancedExpert$39/month$99/month$139/monthFor individuals, startups, and small businessesPowerful automation tools+AI featuresCollaboration+security especially for large teams

Pros and cons

Pros

AutomationIntegrationTicketing service

Cons

Complexity 

Freshdesk

Freshdesk is a popular customer support software that provides businesses with a wide range of features to manage customer inquiries and issues efficiently. It enables businesses to communicate with their customers through various channels, including email, phone, chat, and social media. 

Freshdesk offers a user-friendly interface that makes it easy for businesses to manage customer inquiries, track customer issues, and resolve customer problems quickly.

Features of Freshdesk:

Features

Convert Emails to tickets: Freshdesk automatically converts all emails from customers to tickets and responds to them quickly.Integrations: Integrates seamlessly with everything your team needs into your helpdesk-from payment management to translations and more.Smart Automation: Say goodbye to the repetitive chores and choose Freshdesk to automate ticket assignments.Intuitive reporting: You can use Freshdesk’s reporting feature to track team performance, customer satisfaction and more.

Plans and price 

Free Growth Pro $0$17.99/month$47.99/monthNo free sessionsCanned responsesAuto-resolve 

Pros and cons 

Pros

Multichannel supportFree plan availabilityAutomation features

Cons

Complexity 

LivePerson

LivePerson is a leading live chat software that provides businesses with real-time communication capabilities to enhance customer engagement and improve sales. It offers a range of tools that help businesses connect with customers across multiple channels, including web, mobile, and social media. One of LivePerson’s key features is its AI-powered chatbot, which can handle a variety of customer inquiries and provide automated responses. 

Liveperson offers advanced analytics and reporting capabilities, allowing businesses to track customer engagement and monitor the effectiveness of their live chat campaigns. Some of it’s notable features are:

Features

AI Intelligence: Liveperson offers you an AI-powered chatbot for automated responses and live chats to answer customers quickly.Multi-channel: Multichannel support provided by LivePerson to support web, mobile, and social media.Integration: LivePerson seamlessly integrates with CRM and help desk software for an organised workflow.Security: Built-in security and privacy of LivePerson features help to protect customer data and privacy, it’ll enhance loyalty.

Plans and price 

Users can try their demo first and then contact the sales team for detailed plans and pricing.

Pros and cons 

Pros

Mobile-friendlyMobile-friendlyCustomisation

Cons

One of the most expensive platforms

Brevo

Brevo is a live chat software that provides real-time chat capabilities for businesses of all sizes. It aims to help businesses improve customer engagement and satisfaction by providing an easy-to-use chat widget that can be integrated with their website. Brevo provides a range of features such as chatbots, automated responses, and multi-channel support for web, mobile, and social media.

Brevo welcomes you with a user-friendly interface, and for its new users, Brevo offers a free trial. Significant features of Brevo can be listed as follows:

Features

Multi-channel support: This software supports communication across multiple channels, including web, mobile, and social media.Customisation: Brevo allows you to customise the chat widget to match your brand’s look and feel, creating a more consistent customer experience.File Sharing: Brevo allows customers to share files and images with agents, making it easier to resolve queries that require visual aids.Canned Responses: With Brevo, you can create canned responses that quickly answer frequently asked questions, speeding up response times and improving customer satisfaction.

Plans and price 

Free Starter Business $0$18.90/month$48.90/month300 Emails/dayFrom 20k emails/monthFrom 20k mails/month+Marketing automation 

Pros and cons 

Pros

User-friendlyFree plan availabilityIntegrations

Cons

Email limitations

Tidio

Master customer support, enhance customer loyalty, and generate more sales with Tidio live chat software. It simplifies communication access, such as emails, live chats, Messenger, Instagram, and more, in one dashboard. Tidio offers you a wide range of features, such as live typing, a live visitor list, real-time chats, etc.

Tiddio prioritises your data security; all of your data is encrypted with TLS protocol. Let’s see some of its features.

Features

Ticketing: Tidido helps transfer chat conversations and emails into support tickets. You can tag your tickets to keep them organised.Lyro AI: Provide personalised support and solve up to a maximum of customer problems with AI. It offers natural, detailed responses and allows friendly conversations with customers.Flows: Tidio’s flows feature automates your conversations, sales, and processes. It’s ready to go with a few clicks.Order management: Order management is an in-built feature of Tiddio; it helps to provide Shopify features while chatting according to customers’ needs.

Plans and price 

FreeStarterGrowth$0$29/month$59/month50 handle conversations/month100 handled conversations/month250 handled conversations/month

Pros and cons 

Pros

User-friendly interfaceIntegrationTeam support

Cons

Sometimes, chat speed is very low

Kayako

Kayako is a well-known live chat software that offers businesses a suite of tools for customer service and support. It provides real-time chat capabilities, integration with other tools such as CRM and helpdesk software, and multi-channel support for web, mobile, and social media. Kayako offers a range of plans and pricing options to suit different business needs.

Kayako has built-in security features to protect and secure your data and privacy. Some of the notable features of Kayako include:

Features

Conversational tools: Kayako allows you to integrate with different systems to make natural conversations and help you have friendly conversations with your customers.Automation and intelligence: Features like bot intelligence and automation help users speed up resolutions and improve agent productivity.Customisation without coding: The admin centre’s no-code configuration tools allow you to adapt the agent user interface or tailor your Kayako with a few clicks.Security: Kayako comes with built-in security and privacy features to secure your path and data to keep your trust.

Plans and price

Kayako CloudClassic on-premContact for pricingContact for pricingAdvanced ReportingMultiple language support

Pros and cons 

Pros

All-in-one platformAdvanced featuresGlobal reach

Cons

Higher price

Olark

Olark is powerful live chat software that helps businesses connect with their customers in real-time. It offers a bundle of tools for customer support, sales, and marketing, making it an all-in-one platform for businesses of all sizes. With Olark, businesses can engage with their customers on multiple channels, including web, mobile, and social media, and provide personalised support and assistance.

Let’s see some of the features of Olark include:

Features

Real-time chat capabilities: Olark allows businesses to chat with their customers in real-time, helping them provide quick and efficient support.Automated responses: Chatbots provided by Olark can handle common queries and provide automated responses, freeing up support agents to focus on more complex issues.Integration: It can seamlessly integrate with other tools, such as CRM and help desk software, making it easy for businesses to manage customer interactions.Customisation options: Olark offers a wide range of customisation options, allowing businesses to tailor their chat experience to their brand and customer needs.

Plans and price 

Free trialPlanPro plan$0$29/monthContact sales14 days trial for new comers+all featuresHigh-security+Customisable chatbox+moreCoPilot automation+compliancemore

Pros and cons 

Pros

Customisation optionsIntegration featuresReal-time engagement

Cons

Limited scalable features 

Hubspot live chat

HubSpot Live Chat is a prominent live chat software that offers businesses of all sizes a suite of tools for engaging with their customers in real-time. It provides multi-channel support for web, mobile, and social media and integration with other tools such as CRM and help desk software. One of HubSpot’s key features is its ability to track and engage with customers throughout their journey, from initial contact through to the end.

HubSpot Live Chat offers a free plan with limited features, as well as paid plans with more advanced features. Some of the features that HubSpot Live Chat offers are:

Features

Chatbot: HubSpot Live Chat provides a chatbot that can help automate customer interactions and provide immediate assistance to customers.Customisation: With HubSpot Live Chat, you can customise the chat widget to match your brand and website design.Routing and Queuing: It helps to route chats to the right team or agent based on the customer’s needs and prioritise chats based on importance.Reporting and Analytics: HubSpot Live Chat provides detailed reporting and analytics on chat volume, response times, customer satisfaction, and more.

Plans and Price

Marketing  hub starterMarketing hub professionalMarketing hub enterprise$15/month$800/month$3,600/monthInclude 1000 marketing contactsInclude 2000 marketing contactsInclude 10,000 marketing contacts

Pros and Cons

Pros

Affordable pricingIntegration featuresDetailed reporting and analytics

Cons

 The chat widgets only offer limited customisation.

Key Features to Look for Best Live Chat Software

When choosing the best live chat software, several key features should be considered. 

Some of the significant ones can be listed as;

Real-time chat capabilities

You need to consider real-time capabilities as a major factor when looking for the best live chat software. This allows for immediate communication with customers, which can greatly improve customer satisfaction and retention. 

Customisation options for branding

Branding customisation options are one of the most important features you need to look for, they help create a consistent brand image across all communication channels. The software should offer customisation options for branding and design to enhance the user experience and make it more engaging for your customers.

Integration with other tools (CRM, help desk, etc.)

Consider integration tools while looking for the best live chat software. It integrates with CRM, help desk software, and communication channels, which is crucial for streamlining customer support processes. It enables businesses to manage customer inquiries and interactions from a single platform and track customer interactions.

Multi-channel support (web, mobile, social media)

Look for a platform that provides Multi-channel support for web, mobile, and social media. This will ensure that customers can reach out on their preferred platform. We need customers, so there is a crucial need for support from this platform.

Automated responses and chatbots.

Consider Automated responses and chatbots as a prioritised feature. They can help improve response times and reduce the workload on support agents. Much live chat software comes with chatbots and automated responses that can help you handle repetitive tasks and improve efficiency.

Reporting and analytics features

Choose software that can provide you with Reporting and analytics features. These features offer valuable insights into customer behaviour, enabling the identification of areas for improvement. They also help track team performance and customer satisfaction.

By considering these key features, you can find the best live chat software for your business and improve customer satisfaction while enhancing your website’s efficiency

What are the differences between live chat software for small businesses and enterprise-level solutions?

Live chat software for small businesses has limited features compared to enterprise-level solutions. Its small business solutions can also have less advanced reporting and analytics, fewer customisation options, and limited integration capabilities. 

On the other hand, enterprise-level solutions offer more robust features, such as advanced reporting and analytics, multi-channel support, and integration with other tools like CRM and help desk software. They also have more advanced security and privacy features to meet the needs of larger organisations.

The major distance between small business and enterprise level solutions, we can see it’s difference in their feature only!

FAQs

Is there any free live chat software available?

Yes. Hubspot, Zendesk, Freshdesk, etc., are some of the free live chat software that is easily available in the market.

How to Get Free Live Chat Software for Easy Online Communication?

To get free live chat software for easy online communication, you consider options like Hubspot, Zendesk, Freshdesk, etc.

Which is the best live chat software for wordpress?

Choosing the best live chat for wordpress is according to your needs. You can consider these options: Hubspot, live chat, Tidio, etc.

Are there any security and privacy considerations with live chat software?

Yes. Several important security and privacy considerations should be considered when using live chat software, such as encryption, data protection measures, regular updates, and more.

Can I try live chat software before purchasing?

Yes. You can try it. Many software programs provide free trials for new users before selecting a paid plan. If you’ve chosen software with a free trial, you can use it before purchasing.

Conclusion

Selecting the best live chat software according to your needs and requirements can be challenging. That’s why we wrote this article. Now that we know what live chat software is, its benefits, and key features, we evaluated the 11 best live chat software, including their features, plans, and pros and cons. Based on the overall analysis we recommend you to try Zendesk, chatbot, and Intercom.

Now it’s your turn. We suggest you assess your needs first and evaluate them properly before selecting any paid plans. If they provide free trials or free plans, don’t hesitate to try them!

We are grateful for the quality time you spent with us and hope this article helps you.

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